Shipping and returns
DOMESTIC UK SHIPPING
We ship items to you using either Royal Mail or courier services such as Yodel or Hermes. We charge a flat rate for both standard and faster shipping which includes the cost of postage as well as the costs of packing boxes and wrap.
Standard shipping price is £3.50 which includes packaging plus second class Royal Mail or economy courier shipping. Faster shipping price is £5.95 which includes packaging plus standard courier shipping with Hermes or Yodel.
Please note that "shipping time" does not include processing time for the order to be made or packed - therefore please allow up to 5 days for processing of the order on top of shipping.
All orders are made and packed within 5 business days of the order being placed. They are then shipped the following day.
At present we are trialling international shipping using flat rates, plus additional fees per item. If you would like your parcel to be shipped to a country not listed or using an alternate method please email us at firstname.lastname@example.org so we can confirm whether this is possible and then obtain a quote for specific shipping costs and arrange shipment.
Please note international items will be sent tracked and signed for, so you must be present at the address in order to sign for the item or go to a nominated collection point if your delivery is missed.
This service includes proof of posting and insurance / compensation for up to £50 value.
You’ll be able to track your item via a tracking link that we’ll send you directly.
If you are in any way unhappy with your goods you may send them back for an exchange or full refund within 14 days of receipt in accordance with the EU Distance Selling Regulations. Your statutory rights are not affected. They must be in original packaging with no broken seals (where applicable) and in a re-saleable condition.
Please follow these instructions:
1) Email email@example.com including your email receipt and reasons for refund or exchange
2) Wait to receive a return shipping address
3) Return the goods to us unused, undamaged with all original tags intact within 14 days of receiving the return shipping address. Please enclose your supplied invoice in the parcel.
Unfortunately, we cannot refund or exchange used or customer damaged goods (you statutory rights will not be affected). Please note we are not responsible for return postage. When you return goods please retain proof of postage from your shipper, without this we cannot be held responsible for any items that fail to reach us.
In some cases, with certain unique handmade goods or due to stock levels we will not be able to offer an exchange or replacement item. In this instance we will refund your purchase once the original item has been received by us.