Shipping and returns

DOMESTIC UK SHIPPING

We ship items to you using either Royal Mail only ship items using signed for services, this is to ensure you parcel reaches you safely. you can either choose royal mail 1st or 2nd class signed for as an option. your shipping price will be calculated based on the weight of the items in your basket. additionally to postage we add a minimal fee for the costs of packing boxes and wrap.

If an item is small and under 1kg, we may send it in a padded jiffy bag. If it is between 1kg - 2kg we will send as a small boxed parcel. If it is between 2kg-10kg we will send as multiple small parcels. In the event that it is heavier than 10kg we will send as a medium parcel.

If you miss your signed for delivery you will have to go to your local collection office to claim your parcel. You will need to bring some form of identification and proof of address with you . In the event that the item is not collected and returned to us, we will refund you for the item minus shipping and an administration fee.

All orders are made and packed within 5 business days of the order being placed. They are then shipped the following day.

INTERNATIONAL SHIPPING

At present we are trialling international shipping using flat rates, plus additional fees per item. If you would like your parcel to be shipped to a country not listed or using an alternate method please email us at hello@makeandcreatee17.com so we can confirm whether this is possible and then obtain a quote for specific shipping costs and arrange shipment.

Please note international items will be sent tracked and signed for, so you must be present at the address in order to sign for the item or go to a nominated collection point if your delivery is missed.

This service includes proof of posting and insurance / compensation for up to £50 value.

You’ll be able to track your item via a tracking link that we’ll send you directly.

 

If you are in any way unhappy with your goods you may send them back for an exchange or full refund within 14 days of receipt in accordance with the EU Distance Selling Regulations. Your statutory rights are not affected. They must be in original packaging with no broken seals (where applicable) and in a re-saleable condition.

Please follow these instructions:

1) Email hello@makeandcreatee17.com including your email receipt and reasons for refund or exchange

2) Wait to receive a return shipping address

3) Return the goods to us unused, undamaged with all original tags intact within 14 days of receiving the return shipping address. Please enclose your supplied invoice in the parcel.

Unfortunately, we cannot refund or exchange used or customer damaged goods (you statutory rights will not be affected). Please note we are not responsible for return postage. When you return goods please retain proof of postage from your shipper, without this we cannot be held responsible for any items that fail to reach us.

In some cases, with certain unique handmade goods or due to stock levels we will not be able to offer an exchange or replacement item. In this instance we will refund your purchase once the original item has been received by us.

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