Returns & Refunds
Thank you for your purchase.
If your order is over £42 and you need to cancel it, you can do so up to 14 days after your order is delivered. You do not need to give a reason to us for cancelling the order.
To cancel your order, please email your details to
If your order is less than £42 and you would like to return it, we offer a full refund or exchange within 28 days of delivery or collection providing that:
It has been less than 28 days since you received your item
You haven't damaged it
It's in resalable condition e.g. packaging is unopened, item has not been stained or marked.
Returning your item is free and easy using Fetchy's postal returns service (link at bottom).
Fetchy will collect your returned product for free to us. Please include the paperwork that was included with your purchase when you received from us.
We'll send you an email once we have received your returned item and your refund has been processed. Your money should be back with you within 3-5 days of receiving this email.